Frequently Asked Service Questions

Service at Our Dealership

Can I Service a Vehicle with Surprise Ford Even if I Didn't Buy Here?

Surprise Ford will provide service for vehicles of any make and model, regardless of where you purchased your vehicle. You will get the same attention and service for your vehicle no matter where you originally bought your car.

How Often does Ford Recommend an Oil Change?

Ford recommends oil changes every 10,000 miles, but you should get all fluids topped off every 5,000 miles. Talk to our service center about scheduling a routine oil change for your vehicle. If you don't drive a Ford, look at your owner's manual to determine when you should get an oil change for your vehicle.

Do I Need an Appointment, or Can I Just Show Up?

It's easy to make an appointment online or by calling the service center. To avoid a wait, schedule an appointment for a time that is convenient for you. If you have an emergency repair, we will work hard to get you in for service on the same day. If you are nearby and have an emergency with your vehicle, show up and see if we are able to get you back on the road.

Do You Have Loaner Vehicles or a Shuttle?

If your car is needing to stay at our shop for an extended period of time, we have loaner vehicles for you to use so that you can continue on with your day. When you don't have time to wait for your vehicle to be repaired, a loaner can be made available.

Do I Have to Pay For a Recall?

All recall repairs are covered by your auto manufacturer. If your car has been recalled for any reason, contact us right away to set up an appointment for service. It's important to take care of a recall as soon as you are made aware of the problem. If you receive a recall notice in the mail, schedule to get service immediately.

When Should I Replace my Tires?

Tires can last three to four years, or about 35-45,000 miles. If you don't drive that much, you will still need to replace your tires every four years or so because rubber eventually breaks down. If you have minimal tread on your tires regardless of age, it's time for a tire replacement. Check your tires periodically to look for damage, wear, and tear, or bubbles.

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Service Hours

  • Monday 7:00AM - 6:00PM
  • Tuesday 7:00AM - 6:00PM
  • Wednesday 7:00AM - 6:00PM
  • Thursday 7:00AM - 6:00PM
  • Friday 7:00AM - 6:00PM
  • Saturday 7:00AM - 5:00PM
  • Sunday Closed
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